Refund Policy

Last updated: 23 July 2026

The short version

If an unlock isn't working, or you're not happy with it, email us within 14 days and we'll refund you. No forms, no interrogation.

Lost your unlock?

You probably haven't. Purchases are tied to your account, not your browser or device. Sign in with the same email you used at checkout and your unlocks come back automatically — on any computer.

If you're signed in and content is still locked, that's a bug. Email us and we'll fix it, usually the same day.

Forgotten password?

Use the "Forgot password" link on the sign-in screen. The reset email arrives from alerts@fpvfestivalsimulator.com — check spam if it doesn't appear within a few minutes.

How to request a refund

Email alerts@fpvfestivalsimulator.com from the address on your account and tell us what you bought. That's the whole process.

Refunds go back to your original payment method through Stripe, typically within 5–10 business days depending on your bank.

What happens to the unlock

When we refund a purchase, the associated content is removed from your account. That's the trade.

The fine print

The 14-day window is our standard. Outside it, ask anyway — if something's genuinely broken we'll still sort it out.
We may decline refunds where there's evidence of abuse, such as repeated buy-and-refund cycles.
If you're in a jurisdiction with statutory refund rights stronger than this policy, those rights apply and this policy doesn't reduce them.

Chargebacks

Please email us before disputing a charge with your bank. A chargeback costs us a fee on top of the refund, and we'd almost certainly have just refunded you if you'd asked. We're one person and an email address, not a call centre.

Contact

Big Sky FPV
alerts@fpvfestivalsimulator.com